- All cyclists need to have the ability to balance, steer, and stop a bike (ie. experienced cyclist only)
- Pregnant women are not permitted to bike)
- Closed-toe shoes required.
- Cyclists minimum age is 15 years old.
- Individual Cyclist height requirement: 4’10” and above
- Weigh 250lbs or less
- PLEASE BE ADVISED THAT YOUR FULL PAYMENT WILL BE PROCESSED WITHIN 48 HOURS OF YOUR RESERVATION DATE. AS PER THE CANCELLATION POLICY THERE ARE NO REFUNDS WITHIN 48 HOURS OF YOUR RESERVATION DATE.
- PLEASE BE ADVISED THAT WE DO NOT GIVE REFUNDS OR RAIN CHECKS DUE TO RAINY WEATHER CONDITIONS. PLEASE DRESS APPROPRIATELY AND BE PREPARED FOR WET, WINDY, AND MISTY CONDITIONS. Temperatures at the Summit (4000′ above sea level) sometimes range in the low 60’s to upper 70’s.
BIKE VOLCANO ENFORCES A STRICT CANCELLATION POLICY {Please see below}. WE RECOMMEND THAT YOU PURCHASE TRAVEL INSURANCE FOR THE ULTIMATE PROTECTION FROM AIRLINE DELAYS, FLIGHT CANCELLATION, MEDICAL EMERGENCIES, WEATHER CONDITIONS, ETC.
I have read and agree to the following Terms & Conditions: We have a 48 hour cancellation policy. We will refund you in full if you cancel your reservation 2 full days prior to pick up time on the first day of your reservation. If you fail to cancel outside of the 48 hour period you will not receive a refund. You must provide a credit card with matching photo ID and a working cell phone number which will be called BEFORE you leave the bike shop. ALL participants in the party must be present to provide IDs. If you do not have the credit card used for the online booking you will be asked to provide a new credit card with matching ID. A security deposit of $1500 per bike will be held on on your credit card and released within 24 hours once the bike is returned. If you have any questions, please call us at (808) 934-9199 Option 2 or email info@bikevolcano.co
In Advance
– PLEASE BE ADVISED THAT YOUR FULL PAYMENT WILL BE PROCESSED WITHIN 48 HOURS OF YOUR RESERVATION DATE. AS PER THE CANCELLATION POLICY THERE ARE NO REFUNDS WITHIN 48 HOURS OF YOUR RESERVATION DATE.
Due to the popularity of our volcano bike tours and bike rentals we require a no less than 48-hour notice for schedule changes and cancellations. For cancellations within 48 hours of the reservation date there is a 100% cancellation charge. Cancellations are Refundable less the credit card merchant fees if we are notified BY PHONE before 48 hours of the tour/rental date (email cancellations are not acceptable during the 48 prior to the tour date).
– Weather conditions in Volcano can be unpredictable. Occasionally, Madame Pele decides she’d like the Volcano to herself for the day, in which case if we have advanced knowledge of unsafe weather conditions BEFORE your reservation date we’ll notify you to reschedule your tour/rental.
Day of Tour/Rental
– PLEASE BE ADVISED THAT WE DO NOT GIVE REFUNDS OR RAIN CHECKS DUE TO RAINY WEATHER CONDITIONS. PLEASE DRESS APPROPRIATELY AND BE PREPARED FOR WET, WINDY, AND MISTY CONDITIONS. Temperatures at the Summit (4000′ above sea level) sometimes range in the low 60’s to upper 70’s.
– Please be advised the guided tour course will be adjusted as necessary, dependent on weather conditions, ability of group, and the timing of tour.
– Please be advised that we bike rain or shine. Please dress appropriately. Bring extra layers in case of a change in weather conditions. No refunds or rain checks.
– Bikevolcano.com does not issue refunds for those who opt out of a tour of their own volition, for customers who are disruptive, disrespectful, and disobey tour rules, or for “no shows”.
– Bikevolcano.com reserves the right to refuse service.
– Lava viewing can be unpredictable and is not guaranteed.
Equipment & Damages
- I understand that Bike Volcano.com, Inc. (BV) requires a security equipment deposit of $1500/bicycle. When a bicycle is returned, deposits made on credit/debit cards will be released within a period of time dependent upon the policy of the financial institution. I understand and agree that in the event that the said bicycle(s)/equipment are damaged, to forfeit my security deposit and immediately pay BV the total cost to replace/repair bicycle(s)/equipment. Bicycle damage/loss will be based on retail replacement costs that range from $1500 - $2500 depending on model plus shipping. MSRP prices are available on the manufacturer's website.
- The cardholder agrees he/she will return the equipment for their party in the same good condition as when received, ordinary wear and tear expected, damaged or broken parts to pay BV for said equipment and labor. Therefore regardless of the party at fault, the cardholder understands and agrees to be responsible for the damage to said equipment including in the event of NON INTENTIONAL BICYCLE ACCIDENTS.
Terms And Conditions
We accept all major credit cards (Visa, Discover, American Express and Mastercard) as a form of online payment. ONLINE RESERVATION are strongly recommended as our bike rental inventory is Live! Valid driver's license, credit card, active cell phone, and signed online waiver required with all rentals. Have fun, but please don't abuse our rentals because you are accountable for any damage to the equipment!