Bike Volcano Hawaii Bike Tours

 
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Bikevolcano.com provides guided bicycle tours of Kilauea Volcano.  Explore the Hawaii Volcanoes National Park or see Kilauea Volcano's East Rift Zone & Active Lava Flow.  We'll provide you with all the equipment necessary for your adventure, Lunch, and/or Snacks, Beverages, an Professional Interpretive Guide, and Van Support.

Volcano Village, HI, United States

Please see our TOUR MENU  page for a tour description

 

PLEASE CONTACT US 48 HOURS PRIOR TO YOUR TOUR DATE TO CONFIRM YOUR TOUR.  IN ADDITION, PLEASE BRING A CREDIT CARD AND IDENTIFICATION ON YOUR TOUR DATE FOR THE EQUIPMENT DEPOSIT.

 

NOTE: The minimum number of guests required to operate our tours is 6 participants.  In addition, we offer 1 Tour Course per day (either the Full Day or Half Day Tour) based on demand.  

Parties of less than 6 should try to book their tour date on days that other people have booked a tour, in an attempt to group yourself with other party's to help ensure that your desired tour date is a "go." 

Also, please indicate an alternative tour date when possible in an effort to consolidate our tours and group you together with other interested parties.  In addition, please indicate if you are willing to do an alternative tour course if your desired tour course does not meet the tour minimum requirement.

Your confirmation page will indicate a "PENDING" status until we process your credit card approximately 1 week before your tour date or when the tour minimum participant requirement has been met, at which point the status will change to "CONFIRMED" and an email will be sent to you indicating this change.

If do not receive a CONFIRMATION receipt please phone us at:  808-934-9199.

 

 

 

    

Please see your confirmation sheet for the Meeting Location and Check-in times. Please allow ample time to arrive at the meeting locations. Please be advised that when the tour departs from the last meeting location at the Visitor Center in the Hawaii Volcanoes National Park and we will not return for late arrivals. There are NO REFUNDS FOR LATE ARRIVALS.

You will be returned to the pick-up location after the tour.

-  Please bring a credit card and identification on your tour date for the equipment deposit.

Layered Clothing Recommended  (T-shirt, Shorts, Jacket, and/or Pants)

-  Closed Toed Shoes (required)

-  Protective Eyewear (sun glasses or prescription glasses) - required

-  Sunscreen

-  Camera

-  Your Sense of Adventure

- Giant Sedona Comfort Hybrid Mountain Bike(Comfortable upright position, great for downhill biking)
- Helmet
- Bike Bag
- Rain jacket
- Lunch and/or Snacks, and Beverages
- Round trip transportation from our Meeting Locations
- Safety instruction
- Professional Interpretive Tour Guide and Tour Driver

 
 

PLEASE CONTACT US 48 HOURS PRIOR TO YOUR TOUR DATE TO CONFIRM YOUR TOUR.  IN ADDITION, PLEASE BRING A CREDIT CARD AND IDENTIFICATION FOR THE EQUIPMENT DEPOSIT.

Please be advised that we currently offer one bicycle course per day. Please check the tour calendar to see what tour course is offered on a selected date and the number of spaces are available.  There are 13 spots available per tour.  Try to select tour dates where there are existing reservations.

CONFIRMED TOUR DATES = 7 or less spaces available.

NOTE: The minimum number of guests required to operate our tours is 6 participants.  Parties of less than 6 should try to book their tour date on days that other people have booked a tour, in an attempt to group yourself with other party's to help ensure that your desired tour date is a "go." Also, please indicate an alternative tour date when possible in an effort to consolidate our tours and group you together with other interested parties. 

 

If you are booking a tour less than 24 hours of the tour date  please contact us at:  808-934-9199.  For LAST MINUTE reservations after our normal office hours, please use our online booking system to place your reservation then call our stated phone number and leave a voice message with your contact information and tour date. We will process your reservation and phone you in the morning when our office reopens.SATURDAY OR SUNDAY TOUR DATES and CUSTOM TOURS are available upon request, please contact us at:  hibikevolcano@gmail.com

 

Your confirmation page will indicate a "PENDING" status until we process your credit card approximately 1 week before your tour date or once the minimum participant requirement has been met, at which point the status will change to "CONFIRMED" and an email will be sent to you indicating this change.

 

ALL SALES ARE FINAL FOR SERVICES RENDERED.  Please see our cancellation policy for more details.

CHANGES, CANCELLATIONS, & INCLEMENT WEATHER

In Advance
Due to the popularity of our volcano biking tours we require a no less than 48-hour notice for schedule changes and cancellations - with the exception of the high demand tour dates Tour dates (Dec. 22nd - Jan. 2nd) when a 2 week advanced notification is required, in order to avoid a 50% cancellation charge (within 48 hours of the tour date) or a 100% cancellation charge (within 24 hours of the tour date). Cancellations are 100% refundable if we our notified BY PHONE before 48 hours of the tour date (email cancellations are not accepted within 48 hours of the tour date). All Sales Final for service rendered.

NOTE: The minimum number of guests required to operate our tours is 6 participants. If the minimum number of cyclist are not confirmed before your tour date, when possible we will attempt to reschedule your tour to an alternate date. PLEASE CONTACT US 48 HOURS PRIOR TO YOUR TOUR DATE TO CONFIRM YOUR TOUR.

Day of Tour
- Weather conditions in Volcano can be unpredictable. Occasionally, Madame Pele decides she’d like the Volcano to herself for the day, in which case if we have advanced knowledge of unsafe weather conditions we’ll notify you to reschedule your tour or we will offer you an alternative bike course.

- If we cancel your tour due to extreme weather conditions 3 hours before the tour starting time, we’ll notify you to reschedule your tour or you will receive a full refund.

- If the weather conditions become unsafe to bike within 3 hours of the tour start time or during the tour, you will receive a van tour with additional hikes until weather conditions improve. If the weather remains unchanged and unsafe to bike you will be charged the van rider rate and refunded the difference.

- Please be advised the tour course will be adjusted as necessary, dependent on weather conditions, ability of group, and the timing of tour.

- Please be advised that we bike rain or shine. We do provide rain jackets. Please dress appropriately. Bring extra layers in case of a change in weather conditions.

- Bikevolcano.com does not issue refunds for those who opt out of a tour of their own volition, for customers who are disruptive, disrespectful, and disobey tour rules, for late arrivals, or for “no shows”.

- Bikevolcano.com reserves the right to refuse service to customers who are disruptive, disrespectful, and disobey tour rules.

- For the Bike to Pele tour, lava viewing can be unpredictable and is not guaranteed. If, the lava flow is reported to be not active or if the viewing area is predicted to be closed on the day prior to your tour date, we will notify you and offer our full day tour of the Hawaii Volcanoes National Park as an alternative tour course.

Equipment & Damages
- I understand that Bike Volcano.com, Inc. (BV) requires a security equipment deposit of $100/bicycle.  When a bicycle is returned, deposits made on credit/debit cards will be released within a period of time dependent upon the policy of the financial institution.  I understand and agree that in the event that the said bicycle(s)/equipment are damaged, to forfeit my security deposit and immediately pay BV the total cost to replace/repair bicycle(s)/equipment.  Bicycle damage/loss will be based on retail replacement costs that range from $500 - $600 depending on model.  MSRP prices are available on the manufacturer's website.

- The cardholder agrees to pay $40 per rain jacket and or $10 per pair of bike gloves not returned to BV by the end of the tour plus credit card processing fees.

- The cardholder agrees he/she will return the equipment for their party in the same good condition as when received, ordinary wear and tear expected, damaged or broken parts to pay BV for said equipment and labor. Therefore regardless of the party at fault, the cardholder understands and agrees to be responsible for the damage to said equipment including in the event of NON INTENTIONAL BICYCLE ACCIDENTS.


Airline Cancellations after Purchase Policy:

Airlines cancellation fees vary by airline and fare type, up to and including being NON-REFUNDABLE. All refunds of unused airline tickets are at all times subject to the carrier’s ticket rules and regulations which may not allow any refunds. All fees apply once booking is purchased.

For full cancellations of package bookings in addition to cancellation penalty fees decreed by the airline, a $10.00 PER PERSON service fee will also apply. For most airlines, cancellations must be made PRIOR to the scheduled travel date. Once the travel date is past, the ticket has no value.

Volcano Village, HI, United States
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